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Saturday, 20 July 2019

KLOOK MALAYSIA Launches New Integrated Office In Malaysia At KL ECO City Bangsar

 New Integrated Office In Malaysia
At KL ECO City Bangsar  

Have you heard of KLOOK before? KLOOK Travel Technology (Klook) is a world-leading travel activity and services booking platform that provides travellers with a seamless way to discover and book popular attractions, tours, local transportation, best foods, and unique experiences around the world.

Website www.klook.com
Instagram @klookmy.

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Founded in 2014, KLOOK offers an award-winning app (consecutive Best of Year awarded by Google Play and Apple App Store). With Klook’s innovative technologies, travellers can book on-the-go and redeem the services by using QR code enabled e-vouchers. Each day, Klook empowers countless travellers to indulge in their wanderlust and spontaneity through over 100,000 offerings in more than 300 destinations.

Congratulation and thanks, KLOOK Malaysia for having us over for the new Malaysia hub at KL Eco City in Bangsar, Kuala Lumpur recently. We had an amazing time touring the huge workspace and at the same, we get to know more about KLOOK and their services including it can help to enrich my travel experience in future. 

Never A Dull Moments With The Bloggers

 Bloggers have all the fun when we get an office tour to visit the huge workspace, spanning over 15,000 sq ft!

KLOOK Malaysia is proud to launch its new integrated office in Kuala Lumpur, Malaysia. Spanning over 15,000 square feet, Klook’s new Malaysia hub is located in KL Eco City and will consolidate major functions such as business development, corporate services, marketing and service operations under one roof.

Bloggers have all the fun when we get an office tour to visit the huge workspace, spanning over 15,000 sq ft to house over 100 multilingual staff force working round the clock to support Klook's growing customers across the country. 😍

Marcus Yong, Regional Marketing Director for Klook Southeast Asia

According to Marcus Yong, Regional Marketing Director for Klook Southeast Asia, “When we first began in Malaysia, we were primarily focused on theme parks and must-do attractions in countries like Hong Kong, Macau, Singapore and Japan. However, as the business expanded, we also saw that domestic travel in Malaysia was growing rapidly. This was a clear sign that we needed to double down - expanding both our offerings and team here".

 “Our new ‘home’ in Malaysia will help solidify Klook’s operational strengths. The integrated nature of the office will enable us to be closer to the ground, to work with merchants, suppliers and partners to better serve the needs of our customers. Additionally, with our fast-growing team in mind, we’ve designed the space to cater for workforce expansion in the future,” Mr Yong added.

KLOOK Malaysia relocated to KL Eco City to tap the potential of the emerging new commercial hub, dubbed the New Golden Triangle. The brand new office now houses the following teams from 4 major departments namely the Marketing, Business Development, Corporate Services and Service Operations.

The Vast Workspace

The office also houses the regional Customer Experience team, which provides Klook’s customers 24/7 support via various channels such as live chat, email, social media and telephone. The team speaks a total of 8 languages including English, Mandarin, Cantonese, Thai, Korean, Indonesian, Japanese and German. This is Klook’s biggest Customer Experience hub globally at the moment with a headcount of 100+ and counting in the office.


The new office features spanning overr 15,197 sq ft with multi-functional and collaborative spaces to promote cross-team interaction. 

Reception Area

There's adaptable furnishing via the use of partitions allows the pantry to double up as a town hall for all-staff meetings. 

Spacious meeting rooms fully-equipped with multi-modal visual sharing formats such as whiteboards, and LCD screens/projectors.

 One Of The Biggest Meeting Rooms

Meeting rooms are named after major cities in Malaysia and shorten using the respective IATA airport codes: KUL (Kuala Lumpur), PEN (Penang), JHB (Johor Bahru), BKI (Kota Kinabalu), KCH (Kuching) and LGK (Langkawi). 

Japanese-Inspired Zen Room, A Collaboration Area 

 Feature Wall Of Rafflesia 

Instagram Corner

 Play Area

The Play Area key feature is the live moss wall, hanging swing and neon lamp. This is also the place for employees to bond with each other and to spark creativity! Definitely a great place to bond and spark joy too...

 Rejuvenation Room 

Next, there's this amazing Rejuvenation Room ~ just for employees to take a break to recharge with comfy bean bags and warm ambient lighting.

Phone Booth

“Klook’s goal has always been to empower travellers and to provide them with the best travel experiences and the new office helps bring us closer to that goal. During the past year, we worked alongside our partners to bring exclusive events such as the Marvel Run and Marvel Studios Exhibition to Malaysian shores and we aim to keep up the momentum.” Marcus Yong added.

Looking towards the immediate future, Klook is continuing to help grow the local tourism community with the Klook Travel Fest 2019. Set to be held from the 28th to 29th September at MiTEC, the massive one-weekend-only event will connect Malaysians to great travel deals. 

The event will also involve strategic partnerships with the local travel industry, lifestyle and retail merchants. Attendees will be able to look forward to exciting performances, games, travel workshops and more.       

So remember to mark your calender and look out for the awesome Klook Travel Fest 2019 happening on 28th to 29th September at MiTEC! 

Get inspired by Klook at www.klook.com, the company blog or Instagram @klookmy.

Location Of KLOOK Malaysia Office

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