I'm pretty excited to share my experience recently at Pejabat Imigresen Mini UTC Keramat Kuala Lumpur. You see, my family are making plans to travel again after a long break of more than 5 years hiatus. My passport was long overdue or expired since 2012, so I needed to renew my passport as soon as possible to enable me to book cheap flights online offered by Malaysia Airlines and Malindo Air too.
The thoughts of renewing my passport gave me the creeps. I was mentally prepared for the long wait, endless queue, crazy crowd and everything when I heard so many 'horror' stories of renewing passports.
But instead - it was 20 minutes! Only 20 minutes, that all it takes to renew my expired passport at UTC Keramat on a lovely Sunday. Unbelievable but absolutely true, these people are fast, good and efficient!
But instead - it was 20 minutes! Only 20 minutes, that all it takes to renew my expired passport at UTC Keramat on a lovely Sunday. Unbelievable but absolutely true, these people are fast, good and efficient!
Pejabat Imigresen Mini UTC Keramat Kuala Lumpur
My hubby and I decided to renew our passports at the Keramat office as they offered free parking just right next to the UTC Keramat Mall. So easy and convenient, we saved on parking and we proceed to the UTC office at level UG. Get your location here: UTC Keramat
UTC Keramat Kuala Lumpur
Head towards the warung or food courts at the ground level to find the lifts going to UTC office located at UG. It can get a little bit confusing as there's no sign leading to UTC, but if you're lost, just ask around and the staffs working at the food court will lead you the way to the lifts.
What I like about going to UTC offices is that they are opened even on weekends - 7 Days A Week. Operation hours starts as early as 8:30 am to 9:30 pm - every day from Monday to Sunday but closed on public holidays.
Spacious & Comfortable Waiting Area
Free Parking At UTC Keramat
International Malaysia Passport
Guidelines For The First Time Applicants For International Passport
Guidelines For Applicants Under Age of 18 & Below
Ruling For Proper Attire At All Governments Offices
Front Counter
At UTC office, you go to the first counter at the open area when applying for new or renewal passports. Bring along IC and your current passport for processing. For those under the age of 18, parents must bring along not only the IC but their Birth Certificate for authentification too, otherwise, you won't be able to renew your kids' passports.
I submitted my documents for verification and were immediately given a number to wait for my turn. There was no queue, no crowd and my number were 1099 while the current was 1097, just 2 persons before me.
Within 5 minutes, the immigration officer attends to me - processing my documents while taking a few shots for my passport photo. Oh yes, do wear dark colours shirts or blouse for ladies - white or pastels colour is a no-no, otherwise you'll need to wear a jacket (provided by them) to wear during the photo time.
Within 5 minutes, the immigration officer attends to me - processing my documents while taking a few shots for my passport photo. Oh yes, do wear dark colours shirts or blouse for ladies - white or pastels colour is a no-no, otherwise you'll need to wear a jacket (provided by them) to wear during the photo time.
Payment Rates For Renewal
After paying RM 200 for the 5 years renewal at the paying counter, I was told to wait for an hour or so for my brand new passport. But to my surprise, exactly 20 minutes later, my passport 'sudah siap' or ready for collection. OMG, I was so happy and relieved - absolutely, pleased with their fast and efficient service at UTC Keramat.
The staff at the immigration office was courteous, helpful and friendly - no blank faces and even ask my young son if he's happy or okay with the photo shot taken before processing it.
Digital Board At The Seating Area
Comfy Seating Area
Apart from the Immigration Office, you can find the following government offices at UTC Keramat too....
JPJ - Jabatan Pengangkutan Jalan Malaysia
PDRM - Balai Polis
Klinik Pergigian & Klinik Malaysia
Klinik Operation Hours
Do some shopping at Kedai Rakyat Malaysia
MAIWP - Majlis Agama Islam Wilayah Persekutuan
Perpustakaan Komuniti - Community Library
There's even a mini library to keep the young kids occupied while the parents settle their official chores.
KPWKM
Kementerian Pembangunan Wanita, Keluarga & Masyarakat Office
Ministry Of Women, Family & Community Development
Well, overall I had a pleasant experience renewing my passport at the UTC Keramat office. Everything from the processing my documents, taking my number to making my payment at the cashier counter was done in a jiffy. It was done in a fast and efficient manners and I have a full salute to the people working at the Immigration office at UTC Keramat! 
So if you're thinking of doing the same, please do drop by to this Immigration office at UTC Keramat and be amazed at their services. Do take note this UTC comes with free parking too, isn't it awesome? 👍👍👍
Pejabat Imigresen Mini UTC Keramat
Kompleks Keramat Mall
Jalan Datuk Keramat
54000 Kuala Lumpur
Tel 03 - 4251 1468 / 1469
Fax 03 - 4251 1414
Office Hours:
Monday - Sunday : 8.30 am - 10.00 pm
(Closed on Public Holiday)
Break Time
7.00 pm - 8.00 pm (Dinner)
12.15 pm - 2.45 pm (Friday Prayer)
Website passport.com.my
Website UTC Keramat
FaceBook www.facebook.com/utckeramat
Website passport.com.my
Website UTC Keramat
FaceBook www.facebook.com/utckeramat
hi,
ReplyDeletethanks for your lovely guide.
may i kindly ask what time did you arrive on that sunday?
am going this sunday after reading your blog thus would like to roughly know your timing if you don't mind.
I was there around 12:45pm
Deletestill got number at 1245? me bring my kid there
DeleteNice blog and the details about it really interesting.
ReplyDeleteI liked your blog.
PASSPORT PREMIERE REVIEW
Hi, do you require to bring passport sized photo with you?
ReplyDeleteHi, do you require to bring along passport sized photo with you?
ReplyDeleteYou need not bring any passport sized photo with you. Your passport photo will be taken by the immigration officer in the centre. Just remember to wear DARK COLOURED SHIRTS OR BLOUSE for photography session.
DeleteHi! Thank you for posting this. Came across your blog while searching for renewing my passport. May I ask if I can fill in the form there or I can just download it from internet. Terima kasih
ReplyDeleteI filled my form at the centre in UTC.
DeleteI was there today at 5:30pm, but the counter for taking number has been closed.... thought will only close from 7-8pm...asked me to go back at 8pm only... quite disappointed
ReplyDeleteHi, would like to know if they accept credit card at the payment counter? thank you.
ReplyDeleteMmmmm, I'm not very sure about that, but you can always give them a call to find out more!
DeleteThanks for the info. I just renewed my passport today at UTC Keramat. Arrived at 2.55pm and received my new passport at 3.45pm.
ReplyDeleteThanks a lot for this info. This is my first time to do a passport, and also my first time to travel oversea. My plan is to come over on this Saturday. Hopefully everything is going smoothly. =)
ReplyDelete
ReplyDeleteThank you for sharing such great information. It has help me in finding out more detail about Malaysia Visa For Indians
Hi, can renew for lost passport here?
ReplyDeleteThis is serious that you lost your passport. You have to make a police report & show it proof to the Immigration Office to get a new passport.
DeleteFor those who are wondering, they only accept cash as method of payment. Fret not, there is an ATM in Petron, just beside the building(walking distance).
ReplyDeleteThanks, Faizal for the extra tips.
Deletehai does our photo have to match our id card?
ReplyDeleteNo, not necessary must match your ID card photo. I have different photos taken for my ID & Passport.
DeleteThis was really helpfull! Thank you!
ReplyDelete1st of all thank you very much for all these wonderful and useful tips. Today I had my (under 18) son's passport renewed but I had a mixed experience and would like to caution that: 1. if your spouse is not Malaysian, a copy of your spouse' passport is needed. 2. For some unfathomable reason. they even ask for an original and photocopy of my marriage certificate. It puzzled me, I told them this is not the 1st time I renew my son's passport, original birth certificate and IC are the only documents required and I had even called their office to verify this prior to making the trip. By fluke, I had all documents on hand except my husband's passport copy. It was sorted out after a higher officer gave me a solution if my husband could whatsapp me the copy and get it printed at the photocopy shop nearby, they will be able to process my son's passport. They told me that these are new rules, then please by all means they should update all these 'NEW' rules in their website. However, they were very fast, we collected the passport under 20 mins. They have different business hours. Ahad-Khamis : 1.00 petang - 10.00 malam /*Jumaat – Sabtu : 8.00 pagi – 5.00 petang
ReplyDelete*Waktu Rehat Malam: 7.00 petang - 8.00 malam
Solat Jumaat : 12.15 tghari – 2.45 petang/** Tutup semasa Cuti Umum
Thanks for your updates.
DeleteMay i know the operating hours started from 1pm during weekdays not 8am?
ReplyDeletehhi, tomorrow open
ReplyDeleteRamai yang masih belum tahu macam mana nak renew passport online, artikel yang kami sediakan hari ini merangkumi semua maklumat asas yang perlu anda ketahui bagaimana.
ReplyDeleteCara Renew Passport Online