PASSPORT RENEWAL Experience At Pejabat Imigresen Mini UTC Keramat Kuala Lumpur

I'm pretty excited to share my experience recently at Pejabat Imigresen Mini UTC Keramat Kuala Lumpur. You see, my family are making plans to travel again after a long break of more than 5 years hiatus. My passport was long overdue or expired since 2012, so I needed to renew my passport as soon as possible to enable me to book cheap flights online offered by Malaysia Airlines and Malindo Air too.  

The thoughts of renewing my passport gave me the creeps. I was mentally prepared for the long wait, endless queue, crazy crowd and everything when I heard so many 'horror' stories of renewing passports.

But instead - it was 20 minutes! Only 20 minutes, that all it takes to renew my expired passport at UTC Keramat on a lovely Sunday. Unbelievable but absolutely true, these people are fast, good and efficient!

And that's the reason why I  feel the need to share my experience with everyone on my blog here.

 Pejabat Imigresen Mini UTC Keramat Kuala Lumpur

My hubby and I decided to renew our passports at the Keramat office as they offered free parking just right next to the UTC Keramat Mall. So easy and convenient, we saved on parking and we proceed to the UTC office at level UG. Get your location here: UTC Keramat   

UTC Keramat Kuala Lumpur

Head towards the warung or food courts at the ground level to find the lifts going to UTC office located at UG. It can get a little bit confusing as there's no sign leading to UTC, but if you're lost, just ask around and the staffs working at the food court will lead you the way to the lifts.

What I like about going to UTC offices is that they are opened even on weekends - 7 Days A Week. Operation hours starts as early as 8:30 am to 9:30 pm - every day from Monday to Sunday but closed on public holidays.   

Spacious & Comfortable Waiting Area

Free Parking At UTC Keramat

International Malaysia Passport

Guidelines For The First Time Applicants For International Passport

Guidelines For Applicants Under Age of 18 & Below

Ruling For Proper Attire At All Governments Offices

Front Counter

At UTC office, you go to the first counter at the open area when applying for new or renewal passports. Bring along IC and your current passport for processing. For those under the age of 18, parents must bring along not only the IC but their Birth Certificate for authentification too, otherwise, you won't be able to renew your kids' passports.   

I submitted my documents for verification and were immediately given a number to wait for my turn. There was no queue, no crowd and my number were 1099 while the current was 1097, just 2 persons before me.

Within 5 minutes, the immigration officer attends to me - processing my documents while taking a few shots for my passport photo. Oh yes, do wear dark colours shirts or blouse for ladies - white or pastels colour is a no-no, otherwise you'll need to wear a jacket (provided by them) to wear during the photo time.  

Payment Rates For Renewal

After paying RM 200 for the 5 years renewal at the paying counter, I was told to wait for an hour or so for my brand new passport. But to my surprise, exactly 20 minutes later, my passport 'sudah siap' or ready for collection.  OMG, I was so happy and relieved - absolutely, pleased with their fast and efficient service at UTC Keramat. 

The staff at the immigration office was courteous, helpful and friendly - no blank faces and even ask my young son if he's happy or okay with the photo shot taken before processing it. 

Digital Board At The Seating Area

 

Comfy Seating Area 
  

 

Apart from the Immigration Office, you can find the following government offices at UTC Keramat too....

JPJ - Jabatan Pengangkutan Jalan Malaysia 

PDRM - Balai Polis

Klinik Pergigian & Klinik Malaysia

Klinik Operation Hours

Do some shopping at Kedai Rakyat Malaysia

MAIWP - Majlis Agama Islam Wilayah Persekutuan

Perpustakaan Komuniti - Community Library

There's even a mini library to keep the young kids occupied while the parents settle their official chores.

KPWKM

Kementerian Pembangunan Wanita, Keluarga & Masyarakat Office

Ministry Of Women, Family & Community Development

Kafe@Teen

Well, overall I had a pleasant experience renewing my passport at the UTC Keramat office. Everything from the processing my documents, taking my number to making my payment at the cashier counter was done in a jiffy. It was done in a fast and efficient manners and I have a full salute to the people working at the Immigration office at UTC Keramat!   

Click HERE For Locations Of Immigration Offices In Malaysia

So if you're thinking of doing the same, please do drop by to this Immigration office at UTC Keramat and be amazed at their services. Do take note this UTC comes with free parking too, isn't it awesome?  👍👍👍

Pejabat Imigresen Mini UTC Keramat

Kompleks Keramat Mall

Jalan Datuk Keramat

54000 Kuala Lumpur

Tel 03 - 4251 1468 / 1469

Fax 03 - 4251 1414

Office Hours: 

Monday - Sunday : 8.30 am - 10.00 pm 

(Closed on Public Holiday)

Break Time 

7.00 pm - 8.00 pm (Dinner) 

12.15 pm - 2.45 pm (Friday Prayer)
Website passport.com.my
Website UTC Keramat
FaceBook www.facebook.com/utckeramat